How to evaluate RTM software for your clinic
Most clinics evaluating RTM ask the same questions: Will patients use it? Will it create more work? And will it generate the revenue it promises? The answers depend on which platform you choose. RTM only pays when patients engage, and most platforms underdeliver there. Below is an honest look at what separates platforms that work from ones that disappoint in practice.
What to look for
Billing automation that tracks eligibility. The 30-day device period and calendar month management codes run on different cycles. The right platform tracks this automatically, showing you which patients qualify, which codes are billable, and where each patient sits in their cycle.
Complete MSK code coverage. Make sure any platform covers 98975, 98985, 98977, 98979, 98980, and 98981. Ask which codes are tracked automatically versus which require manual documentation.
Patient engagement that drives qualification. RTM revenue requires consistent data transmission. That only happens if patients open the app. Platforms built around static PDFs or clinical portals see patients drop off after week one.
Setup speed your staff can live with. If activating a patient takes 20 minutes, your therapists will stop doing it. The threshold for sustainable adoption is roughly two minutes per patient.
Pricing aligned with results. Some platforms charge per seat regardless of usage. Others only charge for patients who qualify. Ask directly: do I pay for patients who do not generate billable data?
Questions to ask any vendor
- Which CPT codes does your platform track automatically, and which require manual documentation?
- How do you handle the overlap between the 30-day device period and calendar month management cycles?
- What is your average patient engagement rate across active clinics?
- What does onboarding look like, and how long before my first patient is monitored?
- Do I pay for patients who do not qualify for billing in a given month?
- What happens to my data and contract if your company is acquired?
- Can you show me a live billing report before I commit?
That last question separates vendors who built for compliance from those who built for sales demos.
Platform comparison
How the platforms compare
Detailed comparisons
Each platform has a full breakdown covering architecture, billing, engagement, pricing, and who each is built for.
See Orva in action
We will show you eligibility tracking, patient activation, and a live billing report so you can evaluate the output before you commit. Setup takes less than an hour. No implementation fees. You only pay for patients who qualify.
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